Families & memorials
Guidance on creating a tribute, privacy, guestbooks, memorial candles, connecting related pages, and keeping a digital legacy dignified and lasting.
Support
Contact us
Send a message and we will reply by email. If you already have an account you can also submit a help request from the help centre. For articles and guides, plus short tradition- or situation-specific pages, start with resources and topic guides.
How we can help
Whether you are honouring a loved one or supporting families professionally, our team reads every note with care. Share as much context as you can—we will route your message to the right person.
Funeral director partners
Questions about the partner workspace, handover to families, and working with us alongside your care.
Billing & access
One-time lifetime access, receipts, and account access—we will help without pressure or jargon.
Thoughtful replies
We aim to respond as soon as we can during UK business hours, and we never rush bereavement conversations.
Common questions
Quick answers below; the full FAQ goes deeper on setup, privacy, and partner handover workflows.
How quickly can I create a memorial?
Most families publish a thoughtful first version in well under half an hour: name and dates, a short life story, a handful of photographs, and a guestbook you can open when you feel ready. Nothing has to be perfect on day one—you can return anytime to add chapters, quotes, audio, or new images as memories surface.
How much does a memorial cost?
A StoneMemoir memorial is a single one-time payment of £89.99 (including VAT) for lifetime access. There are no subscriptions, renewals, or feature tiers—what you see in our sample memorial is the kind of experience every family receives.
Can I control who sees the memorial?
Yes. In memorial settings you can choose visibility that suits your family—such as fully public, private to people you invite, or protected with a password you share selectively. You can adjust these choices as circumstances change; many families start more privately and open the page wider over time.
Can funeral directors create memorials for families?
Yes. Partner organisations can create memorials on behalf of families and use a dedicated workflow to hand ownership over when the family is ready. That lets your team prepare a dignified page alongside other care, without asking grieving relatives to wrestle with software on the hardest days.